A problem in many developing countries is wasting time to use services such as going to the doctor, the bank or to use other services at government and private sector organizations. Recognizing the problem of access to services sparked the Thai innovation known as QueQ. Innovation Thailand will introduce you to Mr. Rangsan Promprasit, CEO and Co-founder of QueueQ (Thailand), who will talk about what creates good innovations that helps to change Thai lives during COVID-19. Let’s have a look…
Inspiration for Creating the QueQ App
QueQ was created when I was in a queue. I came up with the idea that there should be a solution for this type of situation where you are waiting in a bank queue for a long time. Banks already have a solution for this, but it’s an old-fashioned one. The solution did not solve problems for service users, but solved the problem for service providers to know who came first. So, I thought that there should be a mobile application for people to download and book queues via an application. Then we can spend time doing other things without having to sit and wait in a queue. When you’re close to the queue, you’re invited in. At first, I offered this to restaurants, because people use restaurant services frequently. QueQ helped change service user behaviors from standing and waiting into a more familiar scenario with simpler and more convenient services.
QueQ is an app for making booking queues easier.
After starting with restaurants, we have now expanded everywhere, from banks and hospitals to government facilities. Now, with COVID-19, we can provide an answer for social distancing. In many places, close-quartered bank branches where people are crowded and employees come into contact with many people, which creates more difficulty than waiting to use services. Then we helped organize COVID-19 vaccination and testing queues where there used to be dramas about waiting by the roadside. We also help with proactive testing centers, so this solution clearly solves the problem.
Main Features of the QueQ Application
Our platform stands out for being very quick and easy to use. In the first wave of COVID-19 infections, the Thai embassy in London was crowded. They asked to use QueQ, so we were able to set up equipment and systems to be used within 15 minutes without a need for a cross-continent team. This is another main feature: We can help everywhere. Even though the government sector has developed many applications, none have been able to create as much of an impact as QueQ. We did this for tourism, national parks, vaccination queues and COVID-19 testing. We are now supported by the NIA. We received funds from here to help other government agencies and we enter data into government centers to enable the government sector to connect their data. It’s useful for everyone.
Plans to Add Other Features to Meet Future Needs
Now, the main feature is connection to support use in very many forms. In the future, we might develop the application to meet the needs of users in each area. Solutions for each area will be different. But we will expand database links with the government sector and use the QueQ system to make other plans to build up. The important thing is data coming to QueQ from so many views that were never collected before. We pass this on to the government sector to be used for planning to ultimately create benefits for all Thais.
This is another Thai innovation that provides a fitting answer for questions in Thais’ lives. It’s almost unbelievable that, from this application’s origins in waiting for a queue, the application makes life more convenient and simple during COVID-19 while also building up to databases that will help the government sector make plans and policies to improve quality of life for Thai people.