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A problem in many developing countries is wasting time to use services such as going to the doctor, the bank or to use other services at government and private sector organizations. Recognizing the problem of access to services sparked the Thai innovation known as QueQ. Innovation Thailand will introduce you to Mr. Rangsan Promprasit, CEO and Co-founder of QueueQ (Thailand), who will talk about what creates good innovations that helps to change Thai lives during COVID-19. Let’s have a look…

Inspiration for Creating the QueQ App

QueQ was created when I was in a queue. I came up with the idea that there should be a solution for this type of situation where you are waiting in a bank queue for a long time. Banks already have a solution for this, but it’s an old-fashioned one. The solution did not solve problems for service users, but solved the problem for service providers to know who came first. So, I thought that there should be a mobile application for people to download and book queues via an application. Then we can spend time doing other things without having to sit and wait in a queue. When you’re close to the queue, you’re invited in. At first, I offered this to restaurants, because people use restaurant services frequently. QueQ helped change service user behaviors from standing and waiting into a more familiar scenario with simpler and more convenient services.

QueQ is an app for making booking queues easier.

After starting with restaurants, we have now expanded everywhere, from banks and hospitals to government facilities. Now, with COVID-19, we can provide an answer for social distancing. In many places, close-quartered bank branches where people are crowded and employees come into contact with many people, which creates more difficulty than waiting to use services. Then we helped organize COVID-19 vaccination and testing queues where there used to be dramas about waiting by the roadside. We also help with proactive testing centers, so this solution clearly solves the problem.